Name
email - Phone - address
objective
Seeking a career within information management where I can utilize
technology to achieve superior results.
Education
month, year University Name Wichita, KS
Masters, Management Information Systems
month, year University Name Wichita, KS
B.S., Computer
Information Systems
month, year High
school name Wichita, KS
High school
Diploma
Certifications
Comptia A+, Six Sigma Green Belt
Experience
2007 - Present (Company Name) Wichita,
KS
Sr. Communications Specialist (Corporate Communications/Marketing)
- Governance of corporate website
- Coordinated press release information
for the website working directly with the Director and Vice President of Corporate
Communications
- Coordinated/lead/trained
analysts in different areas of the company to input content into the Content
Management System (CMS) – (Areas: Marketing, Customer Service, Human
Resources, Used Aircraft)
- Designed SEO strategies
using technology tools such as HubSpot, WordTracker and WebPosition Gold
- Created strategies to
promote topics/campaigns on the website to both mid-level managers and Sr.
level executives
- Managed web budget for
improvements/updates to corporate website.
- Lead internal projects to
clean up internal intranet and increase communications
2002 – 2008 Part-Time Consulting Wichita,
KS
·
Managed IT budget for the law office
·
Managed 10 user Microsoft Windows 2000 network environment.
·
Converted network environment from Windows NT/98 to XP/2000 Server
·
Provided hardware support and maintenance on all computer devices.
·
Provided Microsoft Office/Windows support to all law office
employees.
2002-2007 Company Name Wichita,
KS
Business Analyst
- Trained and managed vendors on supporting intranet sites within the company.
- Worked as an analyst on internal intranet supporting company A and B
2000–2002 Company Name Wichita, KS
Associate Systems Analyst (Support Center)
- Assisting shop floor and office employees with hardware and software troubleshooting.
- Installation of various software applications company built and purchased.
- Maintenance of user accounts and access permissions using Active Directory (Microsoft).
1998–2000 Company Name Wichita,
KS
Client Services Specialist
- Supported IRIS point of sale software running on Windows NT environment.
- Provided application training to Rent A Center employees utilizing IRIS.
- Performed hardware upgrades and maintenance on Compaq Prosignia 200 servers and Compaq Deskpro client computers.
- Used TCP/IP to connect machines to a Windows NT network.
- Used dial-up services to provide trouble-shooting and patch fixes.
- Configured UPS hardware and software for fault tolerance.
Service Advisor/Dispatcher
- Advised customers on service issues of equipment.
- Conveyed with business owners and technical users such as network engineers.
- Assigned technicians to the proper location and assisted customers with complaints.
- Aided customers in researching new equipment specifications for their current systems.
- Acted as a liaison between the customer and sales representatives.
1998–1998 Company Name
Technical Support Representative
- Technical assistance to Company A child companies, such as B, C and D.
- Assigned technicians to the proper location and assisted customers with complaints.
- Network setup, computer hardware installs and software configuration.
1994–1997 Company Name Wichita, KS
Laser Composition Operator/Technical Support
- Supported ProSystem tax software.
- Practiced concepts of Windows NT, Lantastic, Novell Netware 3.x
- Proofreading, creating tax return form reproductions on Elixir software.
- Produced tax manuals to be used with the ProSystem Software.
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